Direct Bookings (for all bookings made directly on our website, over the phone and via email)
Should you need to cancel your reservation we require written confirmation (letter or e-email) five days prior to the date of arrival. Failure to do so will result in the full price of the stay being charged to the credit / debit card on the reservation.
This policy only applies for bookings made directly with us, over the phone or through our website (www.kennard.co.uk).
Please refer to your cancellation policy on your booking confirmation for reservations made through booking agents.
Booking directly with us is always the most economical way to gain more flexibility to amend or cancel your booking.